The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



Hardware Problems

Windows 10 - USB - Featured - Windows Wally

USB Ports Not Working in Windows 10

Published on October 12th, 2016 | by Wally Phillips

Reader Question: “Hi Wally, I bought this laptop a few months ago and now its usb ports have stopped working. None of them are working anymore. Any help is welcome!!“ - Leslie R., United Kingdom Before addressing any computer ... Read More


Computer Upgrades

C1900101 - Windows 7 - Windows Update - Featured - 2- Windows Wally

Windows Update C1900101 Fails in Windows 10

Published on September 29th, 2016 | by Wally Phillips

Reader Question: “Hi Wally, I can’t install Windows updates on my mother’s Windows 7 computer. This error appears: Windows Update C1900101 The update keeps trying to install by itself. I’m thinking about disabling updates all together.“ - Justin ... Read More


Computer Upgrades

Computer Faster - Featured -- Windows Wally

How To Make Your Computer Faster

Published on September 12th, 2016 | by Wally Phillips

Reader Question: “Hi Wally, I bought my computer a year ago. It came with Windows 10. It was working fine for most of my stuff but recently it has gotten really slow. I’m still using pretty ... Read More


Hardware Problems

WiFi Password - Wifi - Featured - 2 - Windows Wally

How To Recover A Lost WiFi Password

Published on August 31st, 2016 | by Wally Phillips

Reader Question: “Hi Wally, I think my wifi has been hacked. I can’t use my wifi password. There is a chance that someone has changed it, but so far I can’t figure out whats happening. Can you ... Read More


Microsoft Issues

Windows 10 - Windows App - Featured -- Windows Wally

How To Fix App Crashes in Windows 10

Published on August 27th, 2016 | by Wally Phillips

Reader Question: “Hi Wally, Windows 10 native apps are not working. In the beginning, they used to show a window, now they don’t even show that anymore. The icons don’t show up either, only empty tiles are visible.“ - ... Read More


Driver Problems

0xc0000098 - Windows 10 - Featured -- Windows Wally

How To Fix Windows 10 Error 0xc0000098

Published on August 25th, 2016 | by Wally Phillips

Reader Question: “Hi Wally, I have a Windows 10 laptop. It starts restarting and it shows the blue screen error 0xc0000098. Please help. It says, the operating system could not be loaded. Do I need to reinstall Windows ... Read More