The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



Computer Upgrades

BIOS - Windows Key - Windows 10 - Featured - Windows Wally

How to get Windows 10 key from the BIOS?

Published on November 6th, 2016 | by Wally Phillips

Reader Question: “Hi Wally, Help! I’m installing Windows 10 and I can’t find my product key!! Its supposed to be in the BIOS now, but can’t find it there either.” – Mario H., USA Before addressing any computer ... Read More


Common Software

Windows 10 - Upgrade Windows 7 to Windows 10 - Featured - Windows Wally

Can’t Install Windows 7 on Windows 8 PC

Published on October 29th, 2016 | by Wally Phillips

Reader Question: “Hi Wally, I tried installing Windows 7 on my Windows 8 computer. Everything went great, but after the installation process ended, Windows didn’t start. I tried re-installing Windows 7 again from scratch, but its ... Read More


Driver Problems

0x000001d8 - Windows 10 - Featured - Windows Wally

How To Fix 0x000001d8 Error in Windows 10

Published on October 15th, 2016 | by Wally Phillips

Reader Question: “Hi Wally, I’m using a Lenovo Yoga 3 laptop with Windows 10. I think Windows 10 updates have broken it. It has been restarting repeatedly and gave the 0x000001d8  blue screen error for a while. The ... Read More


Software Errors

Reset Password - Pixabay - Featured - WindowsWally

How To Reset Password in Windows 10

Published on October 13th, 2016 | by Wally Phillips

Reader Question: “Hi Wally, I forgot my computer’s password. So, I used another computer to change the password, and now I can’t get into the first computer. Please help! It was running Windows 10. Thanks.“ - Casey K., USA ... Read More