The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



Getting Microsoft Support and Help

Reader Question:
“Hi Wally, How do I get tech support for Microsoft’s software other than blogs and stuff?”  - Kristen Y., Canada

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win7, XP, Vista – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: Sometimes you may face a situation when you might need some help with a software product. You may need to recover a product key or maybe you want information on how much it will cost to upgrade your version of Microsoft Office. At times like this it can be a bit confusing as to what you should be doing, and who you should be asking for help. Luckily, Microsoft support has you covered.

Microsoft Support

Microsoft provides support to its customers and users of its products such as Microsoft Windows, Internet Explorer, Windows mobile, Microsoft cloud, Skype, and Developer tools. Microsoft Support is available on phone, through email, support articles, and the user base on help forums. Microsoft provides paid and free options for technical support.

Free Microsoft Support sources

The Microsoft’s support website has help topics on a wide range of Windows related issues. These topics are very useful and easy to follow. The Microsoft support knowledge-base can be used to find solutions to virtually any problem that a normal Windows user might encounter.

Paid Microsoft Support sources

Paid Microsoft support services are available for professionals who are in charge of a business, develop software, or deploy and manage a large number of computers.

Microsoft Tech Support calls

A paid support call to Microsoft support for professionals is very expensive. But luckily plenty of resources are laid out by Microsoft for its home users. Microsoft has several support centers and country specific websites. The Microsoft tech support number can be found on your country’s Microsoft support website.
[Microsoft Support - Microsoft Home Users - WindowsWally]

Support For all Microsoft Products

You can find help articles on a particular software and its specific version as provided by Microsoft’s support website.

Frequently asked questions

Whatever your question might be, chances are that someone has already asked that question before. Some questions are asked more often than others. Questions relating to activating software, installing Windows, difference between 32-bit and 64-bit Windows are very common questions. For this purpose, the Microsoft support site has a very useful FAQ section that might help with common problems.
[Microsoft Support - Frequently asked questions - WindowsWally.png]

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.