The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



How To Fix Windows 10 Video Playback Issues?

Reader Question:
“Hi Wally, I recently upgraded my Sony VAIO from Windows 8.1 to Windows 10. I’m having a problem with video playback. What happens is that, when I play a video on my computer or online, I see distortion on the right side of the video. I would like to get a fix for this problem. Thanks.” – Scott G., United Kingdom

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win7, XP, Vista – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: Windows 10 has seen an astounding adoption rate at 75 Million activations in the first month of its release according to Microsoft’s statistics. Many people are happy with their copy of Windows 10 but this doesn’t mean that there aren’t people who have faced problems. Most of these problems have to do with device drivers and software compatibility. Here we will be trying to help you solve video playback and distortion issues in Windows 10.

Problem

After upgrading from Windows 8.1 to Windows 10 on a Sony Vaio laptop, the video shows distortion but only on the right side.

Cause

This problem is caused by driver incompatibility issues caused by the “X-Reality for mobile” feature on Sony Vaio laptops.

Solution

Here is how to fix the video distortion issue:

Upgrade Device Drivers

Upgrading device drivers ensures that driver related errors are eliminated from potential causes. You can this this by going to your computer manufacturer’s official website and looking for your computer model on their website.

Once you’ve found your computer, you can download drivers from there. Make sure to look at the Windows version of the driver to make sure that it is designed for Windows 10. Download and install the drivers. In this case you may do this for the video graphics driver only, but its a good idea to download all Windows 10 drivers from there. If you don’t want to do this than you can also use third-party software like DriverDoc to do this for you.

Turn Off The “X-Reality for mobile” Feature

This feature is the root cause of the video distortion issue on Sony VAIO laptops. It is expected to be fixed once the compatible Windows 10 drivers are made available for these laptops. If upgrading the driver did not work for you then you can use this workaround until a Windows 10 driver is released to address this issue.

  1. Press the Windows Key > type vaio control center  > VAIO Control Center
  2. Click Image Quality on the left side
  3. Turn settings off under X-Reality mobile on the right side.

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.