The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



Audio Not Working in Windows 10

Reader Question:
“Hi Wally, I’m using Windows 10 Enterprise. I’m facing a problem where the sound is kind of distorted even though my speakers are fine. The distortion goes away for a while if I disable and then re enable the sound, but it goes back again. Do you know whats going on? Please tell me if you do.” – Leslie B., Canada

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win7, XP, Vista – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: Audio is one of the most important things when it comes to using a computer second only to Video. If there’s something wrong with the audio, then you’ll definitely know. Audio problems are also really annoying. Lets see what you can do when Audio isn’t working in Windows 10.

Problem

Audio is not working in Windows 10. The user hears some sort of distortion in the audio.

Cause

This problem can be caused by a damaged speaker or an incompatible audio driver.

Solution

Here are some ways to fix the distorted audio issue in Windows 10.

Try Turning The Computer Off and On Again

Try restarting the computer. You’ll be surprised to see how restarting the computer can fix the problem in many instances. This is especially true when you’re using a computer which hasn’t been turned off for a long time.

Try Using a Headphone or Using Different Speakers

If you’re facing this problem on speakers, then please try plugging in headphone instead. If you don’t hear the distortion now, then you’r problem is the speakers.

Uninstall The Current Audio Driver and Use The Default Driver

You may have installed the wrong audio driver software. This is especially true if you have recently installed such software or if you’ve recently installed Windows and device drivers.

You can do this by going to the Device Manger by pressing the Windows key and typing device manager, click Device Manager from the search results.

Windows 10 -- Device Manager - FreePowerPointTemplates

Expand Sound, video, and game controllers category. Right-click the device and click Uninstall to remove its driver.

Windows 10 -- Audio Not Working - Device Manager - Sound, video, and game controllers - FreePowerPointTemplates

Install an Upgraded Version of the Audio Driver 

You may have uninstalled the audio driver by following the above mentioned instructions. Even if you haven’t, now you can install or update the audio driver to fix the audio distortion problem.

All you need to do is to go to the Device Manager, and expand Sound, video, and game controllers category. Right-click the device and click Update.

If this doesn’t work, then you can try going to your computer manufacturer’s website, finding your computer, downloading the driver, and installing the driver. Or, you can install DriverDoc to find and install the driver for you.

Try Using a USB Sound Card

If you’ve tried everything written above, then there’s a chance that your audio card is actually the cause of this issue. Luckily, you can buy a new USB audio card for a very cheap price online.

After buying this audio card, try using it and see if this fixes the audio distortion problem.

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.