The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



Error 0×80070714 while Updating to Windows 8.1

Reader Question: “Hi Wally, I cant update Windows 8 to Windows 8.1. When I try to update it from the store app it gives me error 0×80070714. I’ve restarted the computer a few times but it still doesn’t work. Please help!”   - Robert E., United Kingdom

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win 10, 8, 7, Vista, XP and 2000 – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: Upgrading from Windows 8 to Windows 8.1 is not the same as installing a service pack, its almost like actually installing a new operating system on the computer. Windows 8.1 is treated by the computer as a newer operating system so its like using an upgrade to go from Windows vista to Windows 7. Doing a clean install would be easier and would probably not result in errors like this but we should be able to install Windows 8.1 despite error 0×80070714.

Problem

Cannot upgrade Windows 8 to Windows 8.1 using the Store App.

Cause

Error 0×80070714 stops the process because of SQL Server services.

Solution

It seems that disabling SQL Server services helps solve this problem. You can also try uninstalling SQL server, upgrading to Windows 8.1, and than re-installing SQL server after restarting the computer. Its much easier to disable the SQL server services instead. You can do that by following these steps:

  1. Run the MsConfig utility. Use the keyboard shortcut Windows Key + R to open the RUN dialog.
  2. Type msconfig.exe and press Enter (If you are using a touch display than swipe the screen from the right side and select the Search icon, type msconfig.exe and select it from the search results.). Error 0x80070714 - RUN - msconfig -- Windows Wally
  3. Click on the Services tab and uncheck any service whose name starts with the words SQL Server. Error 0x80070714 - msconfig - Services -- Windows Wally
  4. Now try installing the upgrade again. Hopefully error 0×80070714 won’t appear again.
  5. After installing the upgrade, restart your computer and repeat steps 1, 2, and 3 but this time check the boxes that you unchecked in step 3 (the ones whose name starts with SQL server).

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry. Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.