The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.

Windows 10 Freezes in the Middle of Video Games

Reader Question:
“Hi Wally, Windows freezes when I try to play any game on the windows app store and steam. Everything else seems to be working fine. I can browse the internet, I can play video, I just can’t play video games.. ” – Katherine F., USA

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win 10, 8, 7, Vista, XP and 2000 – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: It is really annoying when you’re ready to play your favorite video game and all of a sudden, the screen freezes or the computer restarts. Sometimes, the cause of these issues is the video games themselves. Other times, these errors are caused by driver issues.

Don’t worry though, these problems are not that difficult to solve. Here, we will look at some troubleshooting steps that you can follow to fix these issues in video games.


The user is not able to play video games on Windows because of computer freezes or crashes.


Video games can freeze due to various reasons. The most common reasons are: Not meeting minimum system hardware requirements, device driver issues, CPU and/or GPU overheating, and Windows issues.


Does The Computer’s Hardware Meet The Minimum System Requirements of The Video Game?

Sometimes video games freeze and/or crash when installed on a computer that does not meet the minimum requirements of the game.

You can confirm if your computer is equipped to run the game. This is done by checking your computer’s specs and then comparing them to the system requirements of the game that you’re trying to play.

What Is My Computer Specification?

To get states for your computer, try using Speccy

Video Games -- Speccy - Windows 10 - Windows Wally

System Requirements of The Game I Want To Play

To find out the system requirements of a game, please visit the game manufacturer’s website or visit SystemRequirementsLab and search for the game there.

Video Games -- Can you Run it - Windows 10 - Windows Wally

Device Driver Issues

There is a chance that the graphics driver installed in Windows on your computer is either buggy or obsolete. This can cause video games to crash as well. Please update the driver to the latest version and then try again.

You can do this by visiting your computer/graphics card manufacturer’s official website or by using a handy dandy tool like DriverDoc to download and install the latest driver for you.

Video Games -- DriverDoc - Windows 10 - Windows Wally

CPU and/or GPU Overheating

Overheating is only an issue if you are overclocking your CPU and/or the Graphics Card. If you’re not sure what overclocking is, then ignore this and continue.

If you have overclocked your CPU or Graphics card in the past, then monitor the temperature, and investigate the problem further.

Windows Operating System Issues

There is a chance that these issues are being caused by damaged or corrupt Windows system files. You can try using the built-in DISM and SFC tools to scan and correct problems in all Windows system files. click here

Damaged RAM or Hard Drive

A damaged RAM or Hard Drive often leads to inexplicable crashes and freezes. This crash might occur when a video game is launched or it may occur randomly. To make sure if this is the case, you will need to run diagnostics tests on the RAM and Hard Drive. They are easy to perform and can be launched from a bootable disk if Windows is not working anymore. click here

I Hope You Liked This Blog Article! If You Need Additional Support on This Issue Then Please Don’t Hesitate To Contact Me On Facebook.

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.