How To Fix Black Screen Caused By Antivirus Software
“Hi Wally, Whenever my computer starts I get the black screen after loading Windows 8.1, I read online that anti-virus programs can cause the black screen. Is this true? If so then how would I go about fixing this?” - Adriana D., United Kingdom
Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:
- Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win 10, 8, 7, Vista, XP and 2000 – Microsoft Gold Certified).
- Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
- Step 3 : Click “Repair All” to fix all issues.
Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.
Wally’s Answer: This problem is largely due to the slow adaptation of new Windows 8 standards by developers. Antivirus software monitors processes in real-time. You are most probably using an old version of the anti-virus in Windows 8. The anti-virus software might think that a Windows 8 process is harmful and prevent it from launching. When that happens, problems like black screen start appearing and sometimes this causes metro apps to freeze as well.
The computer shows a black screen when Windows 8 starts.
Antivirus is not updated.
Some antivirus programs are known to cause the Black Screen when the computer boots up. This does not mean that the anti-virus program is broken. It just means that the Antivirus program needs to be updated. Although in some cases simply updating Windows or the anti-virus software will not fix the problem. Here’s what you can do if that happens:
Use the Windows Desktop Shortcut
When you see the black screen, simply press Windows key + D to get to the Windows 8 desktop environment. Do this every time Windows starts. This is the easiest way to get past the black screen.
Add Windows Explorer To The Whitelist
- When you see the black screen use the Windows Key+D combination to go to the desktop.
- Launch your Anti-Virus Application
- Go to its Settings / Security Settings
- Go to Trusted Processes / Process Whitelist
- Add the following to the list of processes that are trusted by the anti-virus:
(here C: is the system drive where Windows 8 is installed)
- Restart the computer.
Update The Anti-Virus Program
This problem might have happened because you installed an older version of the anti virus program. Maybe you upgraded from Windows 7 and the old version of the anti-virus program came into Windows 8.
Almost all developers must have dealt with this issue through software updates. Make sure that your anti-virus program is up to date to avoid any future compatibility problems with Windows 8 features.
Black Screen Caused By Other Reasons
There are reasons other than outdated anti-virus that can cause black screen errors. Click to read more about how to fix black screen caused by damaged system files.
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Is Your PC Healthy?
I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.
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