The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



How To Contact Microsoft Support

Reader Question:
“Hi Wally, can you tell me how to contact Microsoft support?”
    - Lisa K., Australia

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win7, XP, Vista – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer:

Why You Should Contact Microsoft Support

Microsoft Support is the branch of the Microsoft Corporation responsible for supporting products like Windows 7, Microsoft Office and Internet Explorer after they have been purchased. Microsoft Support has its own website where consumers can get help with any problems or questions they may have regarding a Microsoft product they purchased.

The website provides several ways for individuals to get help including a knowledge base, email address, live chat and phone support. The knowledge base is free for anyone to use. The other support options will sometimes require the user to pay a fee. Support plans can be purchased for most products that will entitle the user to contact a qualified support agent any time, day or night. One time support fees are also an option for those who do not need to contact support very often.

Another option provided at the Microsoft Support web site is a user forum. People can post their questions in the forum and other users will respond. Many users find this option very appealing and enjoy helping others by sharing their knowledge and experience.

Contact Microsoft Support: Tips & Tricks

One problem users may encounter on the Microsoft Support web site is difficulty finding the right knowledge base article. The knowledge base is indexed and organized by products and keywords. It is import to use the best keywords, like specific error codes, when searching the knowledge base. Limiting the search to only those articles related to the specific product the user has a question about will also make it much easier to find the relevant article.

The forum has a lot of information, but not all of it is accurate. The people responding are not necessarily trained or certified by Microsoft so it is important to evaluate the advice received carefully before deciding to try it.

Sometimes the process that fixed an issue for one person will not work for someone else for any number of reasons. Occasionally, the replies are not relevant to the issue that is described and applying their advice can create additional problems.

Contacting Microsoft Support by phone can sometimes be difficult. The automated routing procedures require the user to pay close attention to the menu options. If the user has their call answered by someone in the wrong department, they will need to be transferred to the correct person and this can take additional time.

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.


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