The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.

Windows 10 Keeps Freezing When Playing Video Games

Reader Question:
“Hi Wally, Every time I try to play a video game, Windows 10 keeps freezing. I can still browse the internet and watch videos just fine. I’ve tried this with a few games. It happens on steam and Windows 10 app games too.” – Matthew C., Australia

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win 10, 8, 7, Vista, XP and 2000 – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: This sort of thing happens to many people. It is really annoying when Windows 10 keeps freezing while you’re trying to play a video game. There are many possible reasons for this, but if everything else is fine, then it is probably being caused by the graphics card.


Windows 10 keeps freezing when trying to play video games.


This can be caused by a corrupt or outdated graphics driver. It can also be caused by a hardware issue.


Here are some things you can do if Windows 10 keeps freezing when playing video games.

One Fix To Rule Them All

If you’re new to installing drivers or don’t have time to learn how to do it, then you can try using DriverDoc to automatically download the driver for you. It will also help you install the driver quickly and easily.

Upgrade The Graphics Driver on a Laptop

Upgrading the graphics card driver on a laptop is pretty simple. All you need to do is go to your computer manufacturer’s website and download the driver from there. When you go to their website, you might have the option to use a service tag or some other model number to identify your specific laptop model. You can usually find this number by flipping the laptop and looking at a sticker on the bottom.

Windows 10 Bluetooth - Serice Tag - Product ID - Lenovo G50 - Core i7 - Windows Wally Windows 10 Bluetooth - Serice Tag - Product ID - Dell D600 - Windows Wally

Once you find the number, input it on the website and download the drivers for the version of Windows installed on your computer.

Upgrade The Graphics Driver on a Branded Desktop

If you own a desktop computer made by a brand (like dell, hp, lenovo, etc) then you can download the graphics card driver from your computer manufacturer’s website. On the manufacturer’s website, you might have the option to use a service tag or some other model number to identify your specific desktop model. You can look for that sticker on the CPU box. It is usually on the side or the back of the box.

Windows 10 Keeps Freezing - Video Games - Service Tag - Desktop - WindowsWally

Once you find the number, input it on the website and download the drivers for the version of Windows installed on your computer.

Upgrade The Graphics Driver on a Custom Gaming Desktop

If you bought or made a custom gaming desktop, then you should be able to find its latest driver by going to the graphics card manufacturer’s website and downloading it from there. If you’re not sure about the specific make and model of the graphics card, then you can use a little utility called Speccy to see the name of your graphics card.

Check for Overheating Issues

Try using OpenHardwareMonitor to see if Windows 10 keeps freezing because of an overheating processor or GPU. If your computer is overheating, then you need to clean your computer and make sure no fans have stopped working inside of it.

I Hope You Liked This Blog Article! If You Need Additional Support on This Issue Then Please Don’t Hesitate To Contact Me On Facebook.

Image from pixabay

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

Wally's Answer Rating

Quick Solution (How fast can you do it?)
Easy Solution (How easy is it?)
Beginner-Friendly (Recommended for beginners?)

Summary: Every Windows Wally blog post is evaluated on these three criteria. The average of all three elements determines an "Overall Rating" for each blog post.


Overall Rating

Tags: , , , , ,

About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.