The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



What To Do When A Bluetooth Mouse Freezes?

Reader Question:
“Hey I have a Windows tablet with a detachable keyboard and I also use a mouse but sometimes well a lot of times my mouse shows up but I can’t click on anything so I have to press start on my keyboard and press tab till I get to the restart section. What would be causing this?” – Bradlee Mueller., North Carolina, USA

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win7, XP, Vista – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: I’m assuming that you’re using a wireless Bluetooth mouse and that its freezing. This is a fairly common problem with Bluetooth mice and peripherals.

You should be able to get everything running normally again once you reach the end of this article.

Problem

The Bluetooth mouse stops working randomly. It freezes on the screen and the user is not able to move the mouse pointer or click on anything.

Cause

Battery issues, driver issues, and power management settings can cause these problems.

Solution

Here are a few things that you can do when a Bluetooth mouse freezes.

Is The Mouse Charged and Turned On?

Make sure that the Bluetooth mouse has been turned on. Confirm that it is chared or replace the battery with a new one to make sure you have good power going into the mouse.

If your Bluetooth mouse uses a rechargeable battery then there is a chance that the battery is too worn out. Please refer to your mouse’s manual for troubleshooting steps.

You can usually download the manual for free by searching for it online.

Change Power Managment Settings

Open the Device Manager by pressing the Windows Key and typing device manager to search for it

Click Device Manager from the list of search results to launch it

 Windows 10 AE -- Start Menu - Device Manager - Windows Wally

After that, look under Bluetooth and find your Wireless mouse in the list.

Double-click the name of the Wireless mouse or Right-click it and then click Properties.

Click the Power Management tab and un-check Allow the computer to turn off this device… box.

Windows 10 - Wifi Disconnect - Device Manager - Properties - Allow the computer to turn off this device to save power - Windows Wally

Uninstall and then Reinstall The Bluetooth Mouse Device Driver

Open the Device Manager by pressing the Windows Key and typing device manager.

Click Device Manager from the list of search results.

 Windows 10 AE -- Start Menu - Device Manager - Windows Wally

Now, expand the Bluetooth category and look for the Bluetooth Mouse.

Bluetooth Mouse -- Windows 10 AE - Start Menu - Device Manager - Windows Wally

Right-click on the name of the Bluetooth mouse and click Uninstall to remove the driver.

Now, Restart the computer and connect the mouse. The driver should start installing automatically. If it doesn’t then you can install it automatically by using DriverDoc.

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.