The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



USB Ports Not Working in Windows 10

Reader Question:
“Hi Wally, I’m having this issue with a few USB ports on the back and front of my computer. Windows can recognize that a USB device has been plugged in but it is not able to use the device. On the back of the computer I have 4 USB 2.0 ports and 2 USB 3.0 ports. Some of them are working like normal.

I have already tried installing motherboard drivers and updating the USB drivers from the device manager but its still not working. Is there any fix for this problem?? Thank You.” – John H., USA

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win 10, 8, 7, Vista, XP and 2000 – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: Devices which make use of USB ports are so common these days that its almost impossible to use a computer without them. Problems with USB ports can be quite rare and frustrating.

Even though these problems are usually hardware based, sometimes they’re not. That is when you can fix the problem without having to buy additional hardware. Here, we will discuss solutions for both cases, hardware and software.

Problem

Some USB ports on the computer are not working.

Cause

If its a hardware problem, then plugging in a malfunctioning device may have caused the problem. Another possible reason is use of excessive force on the USB port intentionally or accidentally.

If it is a software problem then it is probably either a chipset problem or an operating system issue.

Solution

Here are some ways to fix the USB port(s) not working problem in Windows PCs

Scan Windows Using the DISM and SFC Commands

If the problem is in Windows then we can fix it by using the DISM and SFC commands in Windows 8 and Windows 10. If you’re using Windows 7 or a previous verision of Windows, then you can only use the SFC command. Click here to read more details.

Windows 10 -- Power Guage - sfc scannow - Windows Wally

Go To The Device Manager And Update Chipset Drivers

Go to Device Manager in Windows 10 and look at the USB drivers there. You can do this by pressing the Windows Key and typing device manager to search for it. Once you find it, click Device Manager from the list of search results to launch it.

3G USB -- Windows 10 - Device Manager - Start Menu - Windows Wally

Go to View and click Show hidden devices

Windows 10 -- Device Manager - View - Show hidden devices - Windows Wally

Now, expand Universal Serial Bus controllers as shown here

Windows 10 -- Device Manager - Universal Serial Bus controllers - Windows Wally

If you see any options Grey or Faded, then please Right-click it and click Uninstall device to remove it

Windows 10 -- Device Manager - Universal Serial Bus controllers - Faded and Faded - Windows Wally

If you see a Yellow Exclamation mark on any of these USB devices in Device Manager, then please follow the next instructions to install a chipset driver.

Install The Chipset Driver..

click here to read the continuation in part 2 of this article

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.