The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



Troubleshooting Windows 8 VPN Connection

Reader Question:
“Hi Wally, I am trying to access my office network through my Windows 8 computer using VPN. When I ping the server or an ip address it times out. Its working from my Windows xp computer at home with the same settings. Seems to be some sort of Windows 8 vpn connection problem, Please Help!” – Steven J., USA

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win7, XP, Vista – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: Using a VPN to securely connect to a remote computer is how many people log-into their work computers. When it comes to Windows 8 its usually the third-party software that is still lagging behind but this seems to be changing fast. Although many people have had no Windows 8 VPN connection problems some have experienced problems due to firewalls and internet security software.

Problem

  • Cannot connect to remote network using VPN from a Windows 8 computer.
  • Cannot connect to host server or ping IP addresses (timeout error).

Cause

  • It might have been caused by an anti-virus program.
  • Might be due to a third-party firewall.

Solution

It seems that the Windows 8 VPN Connection problem is caused by third-party firewalls running on Windows 8. This problem did not occur with Windows XP and Windows 7 because developers have gotten used to those platforms. Windows 8 is still relatively new and it seems that developers have some catching-up to do when it comes to firewalls for Windows 8. Try using the built-in Windows 8 VPN without the third-party firewall or anti-virus running.

Set up a Virtual Private Network (VPN) connection

  1. Open the Control Panel. Press the Windows Key to go to the Metro Screen > type control panel > Press Enter.
  2. In the Control Panel window click on the search bar and type vpn.
    Windows 8 VPN Connection - Set up a Virtual Private Network (VPN) connection -- WindowsWally
  3. Click Set up a Virtual Private Network (VPN) connection, and follow the setup wizard to set-up your vpn connection.

Connecting to an existing Virtual Private Network (VPN) in Windows 8

  1. Open the charms bar by swiping from the right side of the screen (in a touch screen), or using the Windows Key + C key combination.
    Windows 8 VPN Connection - Charms Bar -- WindowsWally
  2. Select Settings and select the Network icon.
    Windows 8 VPN Connection - charms bar - Network -- WindowsWally
  3. In Networks select a VPN connection and select Connect.
  4. Fill-in the username and password. (select Remember my credentials if you don’t want to enter the password everytime.)

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.