The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.

How To Fix Windows Store Error NET HELPMSG 2182 in Windows 10

Reader Question:
“Hi Wally, I am not able to install Windows apps from the Windows store on my laptop.  I’ve tried to run tests, have tried to fix the problem but I can’t find the solution. This is the error message that appears: NET HELPMSG 2182. Please help.” – Justin C., USA

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win 10, 8, 7, Vista, XP and 2000 – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: Not being able to install Windows apps can be very annoying. The Microsoft store was created for convenience and ease of use. So, these problems are rare and when they do occur, they’re easy to fix. 

There may be a few different reasons why you were not able to install apps. We will look into this issue and you should be able to install apps on the Microsoft store normally by the end of this article.


The user is not able to install Microsoft store apps on their computer. 

The following error appears

HELPMSG 2182 -- Windows 10 - Windows Store - Cover - Windows Wally


1. The user is not logged in properly

2. Some other issue


Here are some ways to fix the NET HELPMSG 2182 error

Run This Diagnostics Tool For Windows Store 

This app troubleshooter fixes problems related to apps in the Microsoft store.  However, it can also be used to resolve problems with the Microsoft store.

HELPMSG 2182 -- Windows 10 - Microsoft Store Troubleshooter - Windows Wally

Click here to go to its download page on Microsoft’s website

Reset the Store Cache and Try Again

You can reset the catch of the windows store by following these steps

First of all, Sign out from The Windows store.

Once you’ve Signed Out or Logged Out of the store,

Press the Windows Key and type WSreset to search for it.

Right-Click WSreset from the list of search results and click Run as Administrator to launch it.

HELPMSG 2182 -- Windows 10 - WsReset - 3 - Windows Wally

Click OK when it asks for a confirmation to run.

You should see a command prompt window on the screen

HELPMSG 2182 -- Windows 10 - WsReset - 2 - Windows Wally

Let it run until it finishes.

I Hope You Liked This Blog Article! If You Need Additional Support on This Issue Then Please Don’t Hesitate To Contact Me On Facebook.

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.