The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.

How To Fix Users Grayed Out in Remote desktop?

Reader Question:
“Hi Wally, I have an installation of Windows 10 pro which was upgraded from Windows 10 home edition. My problem is that the “Select Users” button has been grayed out in Remote Desktop” – Catherine L., USA

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win7, XP, Vista – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: The Remote Desktop feature is crucial for some people’s work. The Remote Desktop client is available on all editions of Windows 10. However, some features are only available on Windows 10 Professional and Enterprise editions.

Here, we will be tackling the following problem relating to Remote Desktop on Windows 10 Professional.


In Remote Desktop, the ”Select Users” button has been grayed out after upgrading to Windows 10 Professional


Here are some ways to fix this problem:

Use The DISM and SFC Commands To Scan Windows System Files

The DISM and SFC commands are used to fix damaged, modified, or missing Windows system files. Since Remote Desktop is a Windows feature, we should be able to fix this problem by using the DISM and SFC commands. Please click here to learn more.

0x800f081f - Windows 10 - Sleep Mode - sfc scannow -- Windows Wally

Format and Clean Install of Windows 10

If nothing else works, then we’ll have to go with the old format and install routine. Reinstalling Windows might just be the best way to tackle this problem. Because, right now it seems that Windows does not understand that this computer now has a pro license.

Formatting and then installing Windows using a Professional or Enterprise key should help alleviate this problem.

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.