The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.

How To Fix Error 1714 When Removing Microsoft Office?

Reader Question: “Hi Wally, I am getting this error when I install Office 2010. there is another version of Microsoft office on this computer that I cannot remove. I see this error when I try to run the setup: “The installation source for this product is not available. Verify that the source exists and that you can access it.” What can I do to fix this?  please help me!” – Lisa D., Canada

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win 10, 8, 7, Vista, XP and 2000 – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: Problems with installing Office products are rare but when these problems do occur, they are usually difficult to fix. Luckily, most of these problems can be fixed with a Windows update or by installing certain fixes. So, don’t worry. We should be able to sort this problem out.


The user sees Error 1714 when trying to install Microsoft Office 2010 on a computer. The installation source for this product is not available. Verify that the source exists and that you can access it.”


Please follow the steps indicated in this article to fix the error.

Use Fixit Tools to Remove Office 2007 and 2010 and Fix Error 1714

If you are having trouble removing the previous versions of Microsoft Office from the computer then run these fix it tools from Microsoft. click here

Use the DISM and SFC commands to fix Windows System files

Microsoft office is a part of Windows. So can fix many problems related to Microsoft Office by fixing Windows system files.

Windows 10 -- Power Guage - sfc scannow - Windows Wally

The DISM and SFC commands should help fix many corrupt Microsoft Office related Windows files. Click here to learn how to use these commands to fix Windows. After running these comments, please try uninstalling Microsoft Office again. This time. it should work correctly.

Use a Registry Cleaner and Optimizer to Fix Windows

The registry is at the heart of the Windows operating system. Not being able to uninstall or install new programs may also occur due to a damaged Windows registry. You can use software like WinThruster to completely scan and correct issues in the registry as well as other Windows problems.

Winthruster -- Screenshot - WindowsWally

Please create a System Restore point before scanning and fixing the registry just to be safe.

System Restore -- System Protection - Creating Restore Point 2 - Windows Wally

After that, try installing office. It should start working normally now.

Use Third-Party Software To Remove Office

You can use software like revo uninstaller to try and uninstall office. 

If You Have an Old Computer, Check the Hard Drive

On old computers, these problems can be a symptom of a hard disk failure. Check the hard drive’s SMART log using CrystalDiskInfo.

CrystalDiskInfo 6.2.2 -- Screenshot

I Hope You Liked This Blog Article! If You Need Additional Support on This Issue Then Please Don’t Hesitate To Contact Me On Facebook.

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry. Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.