The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



Error 10016 Appears on Every Shutdown in Windows 10

Reader Question:
“Hi Wally, My computer restarts every time I shut down. I looked in the event log and found error 10016. Please suggest a solution to fix it. Thank You!” – Michael K., USA

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win7, XP, Vista – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: Windows 1o has been adopted by millions of users worldwide. Most users don’t have problems using it. However, some people have encountered problems like Error 10016 as well. Luckily, we should be able to fix the problem without much issue. Just follow these simple steps and you should be fine. Lets Go!

Problem

The Windows 10 computer Restarts every time it is given the command to Shut Down. Looking in the event log leads us to find error 10016 before the computer restarts.

Solution

We will test to see if a hardware component was causing this problem. After that, we will learn to set appropriate Power Options for devices if the first solution didn’t work.

Finally, we will update all device drivers in case a malfunctioning device feature was causing the computer to restart.

Disable The Network Adapter

In many cases, this problem is caused by a network card driver. So, we’re going to disable it and try to shut down Windows again. This time, it should shut down normally. Please follow these steps:

In Windows 10, press the Windows Key+X and then click Device Manager.

Error 10016 - Windows 10 AE - Windows Key+X - Device Manager - Windows Wally

Look for Network adapters and expand it by clicking its arrow. Right-click each item on the list and click Disable

Error 10016 - Device Manager - Network adapter - Disable - Windows 10 - Windows Wally

Now, shut down the computer and see if it shuts down correctly. If it doesn’t shut down correctly, then repeat these steps but this time Enable the network adapters, and keep reading.

If this works, then you need to update the Network Adapter drivers (read the end of this article).

Disable Power Saving Feature in Windows 10

Windows has a built-in power saving feature. You can turn off this feature and see if it fixes the problem.

Press the Windows Key and start typing power options, and click Power Options from the list of search results.

USB Ports - Start Menu - Power Options - Windows 10 - WindowsWally

Click the Change advanced power settings link as shown below

USB Ports - Power Options - Change advanced power settings - Windows 10 - WindowsWally

In the Power Options dialog-box, you will see different power settings. Expand each setting by clicking the plus sign, and change the setting to Disable. Do this for all devices in the list.

USB Ports - USB Selective Suspend setting - WindowsWally

After that, try restarting the computer again.

Update Device Drivers to Fix Error 10016

Considering how most of these problems are caused by drivers in the first place, updating all device drivers should potentially fix the problem.

You can do this by going to your computer manufacturer’s website and downloading the drivers from there. Just select your computer’s model number, and the correct version of Windows as well. You can also use DriverDoc to help download and install drivers for you in case you need help.

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.