The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



USB Ports Not Working in Windows 10

Reader Question:
“Hi Wally, I bought this laptop a few months ago and now its usb ports have stopped working. None of them are working anymore. Any help is welcome!!“ - Leslie R., United Kingdom

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win7, XP, Vista – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: Its pretty rare for USB ports to just stop working. But, there are some cases in which they can stop responding temporarily. Here we will be looking at some reasons why this can happen and what you can do to fix them.

Problem

The USB ports on the laptop have stopped working.

Solution

Here are some ways to fix the problem:

Is The USB Device Working?

Are you sure that the USB device that you’re trying to connect to your computer is actually working? Is the device damaged at all? Try plugging it into another computer and try again. Connect it to the USB port and make sure that it is not loose. If it is loose then it may be broken.

USB Ports - USB X Ray - WindowsWally

Have You Changed BIOS / UEFI Settings?

These settings can be changed by restarting the computer and pressing the F2 (or Esc) key. The menu looks something like this:

BOOTING IN SAFEMODE DSREPAIR - BIOS - Disable SATA -- Windows Wally

You can try to reset these settings to default and try again.

Disable USB Power Saving Feature

Windows has a built-in power saving feature that can disable the USB ports to save power. You can turn off this feature and see if it fixes the problem.

In Windows 10, press the Windows Key and start typing power options. Now, click Power Options from the list of search results.

USB Ports - Start Menu - Power Options - Windows 10 - WindowsWally

Click the Change advanced power settings link from this screen

USB Ports - Power Options - Change advanced power settings - Windows 10 - WindowsWally

In the Power Options dialog-box, you will see different power settings. Expand USB settings by clicking the plus sign.

USB Ports - USB Selective Suspend setting - WindowsWally

Change the settings from Enabled to Disabled

USB Ports - USB Selective Suspend setting 2 - WindowsWally

Click OK to save the settings.

Shut Down and Replug

Turn the computer off and take out the power cable. Wait for about 5 minutes. Plug the wire in again and start the computer again. Try using the USB device again. This time it should work if it was not working previously due to static.

None of These Instructions Worked

If none of these solutions worked for you, then you may have a hardware problem on your hands. Take your computer to a shop and have it examined by a professional.

Images: via Pixabay, Wikimedia Commons

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.