The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.

Technical Support Troubleshooting

Reader Question:
“Hi Wally, I am having problems with Technical Support Help and wondering how to fix it?”    - Elizabeth P., USA

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win 10, 8, 7, Vista, XP and 2000 – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer:

Overview of Technical Support

Anyone who owns a computer will eventually find the need to contact technical support. Computers and the software they use are complex products that occasionally require some maintenance to keep them functioning properly. Users often contact technical support to get assistance with the necessary maintenance, or when they encounter a problem that they cannot resolve.

Technical support is available for both the hardware and the software on a computer. The company that produced the hardware or software usually provides the technical support, although this is not always the case.

Technical support allows the user to contact an expert who can help identify the root cause of a problem and provide advice about how to resolve the issue. In many cases, the technical support representative can provide the user with step-by-step instructions.

There are several ways a user can contact technical support. Most companies provide an email address to customers. Many have toll free phone numbers allowing users to speak directly with a technical support representative. Live chat is becoming much more popular on many hardware and software web sites.

Some products include free support, but most require the user to pay a fee.

What Problems are Associated with Technical Support?

One of the biggest concerns users have with technical support is communication. When users contact support by email, the first reply is often simply a request for specific information in a particular format. This can be very frustrating when the user’s original email included all or most of the information the response asks for.

Many companies are outsourcing their telephone support overseas. India and China are currently two of the most popular countries for offshore support because they have large, highly educated and inexpensive labor pools. Speaking with someone who has a heavy accent can be challenging for many users.

Another challenge many users encounter is just contacting technical support. Most toll free numbers connect to an automated routing system that requires the user to make a selection of choices from several lists in order to be connected to someone in the correct department. If a user makes an incorrect choice, they cannot go back and correct it and they will be connected to the wrong department.

Additionally, although the live chat feature is always accessible on most web sites, it is not always staffed 24 hours per day. Frequently users are presented with a reply stating that no one is available to help them and suggesting they try again later.

I Hope You Liked This Blog Article! If You Need Additional Support on This Issue Then Please Don’t Hesitate To Contact Me On Facebook.

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.

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