The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



Internet Explorer Troubleshooting

Reader Question:
“Hi Wally, I am having problems with Internet Explorer and wondering how to fix it?”
    - Ana Y., New Zealand

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (Microsoft Gold Certified – Win7, XP, Vista).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer:

Overview of Internet Explorer

Internet Explorer is the universal web browser developed and released by Microsoft. The current version of the browser is Internet Explorer 9, or IE9 for short. On March 14, 2011, Microsoft released this updated version of their web browser to the public. Strangely, IE9 was released outside of any other Windows release, unlike its predecessors that were typically released with a new version of Windows.

While supporting embedded ICC, several CSS 3 properties, IE9 has become one of the last five major web browsers to have support for SVG, or Scalable Vector Graphics. SVG is a family of specified XML-based graphics allowing for easily compressible images. This allows IE9 to run faster while loading many interactive or animated images.

The user interface of IE9 included significant changes when compared to IE8 and earlier, including Pinned Sites, Security-enabled Download Managers, Enhanced Tabs, Add-on Performance Advisors, as well as a newer, more compact user interface.

On it's release date, IE9 was downloaded just under two and a half million times. This shows not only does IE9 now compete with Firefox, Chrome, and Opera, but it may as well lead the pack in the future for Windows-based web browsers.

What Problems are Associated with Internet Explorer?

Just like all other web browsers, IE9 also has its fair share of CTDs, or "Crash to Desktop" problems. Typically, users lacking the correct versions of sibling software needed to run IE9 successfully cause these crashes. Whether it is the latest version of Java, or the latest version of Adobe Flash, there are more than a few factors that can lead to the crash of IE9.

Microsoft did integrate an interesting feature into IE9 called Compatibility View. This allows a user to view a website not designed to be viewed on a browser like IE9. However, this also causes users to have to keep compatibility view on for most of the time.

There is also an extremely common error accompanied by a line of text that reads, “A problem with this webpage caused Internet Explorer to close and reopen the tab.” This error occurs when there is a problem with Java on your OS. This is common with new web browsers as they typically use the most recent updated version of a scripting language. This demands that you download the update, in order to run the browser successfully.

Another issue that pops up is caused by the Windows registry database. It often becomes corrupted with a vast amount of information, which then leads it to become unreadable by programs, such as IE9. The best way to solve this problem is to download a registry cleaner from a reputable source.

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.


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