The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.



How To Fix Explorer Crashes When Right-Click In Windows 8

Reader Question:
“Hi Wally, I’m having trouble with the Windows explorer in Windows 8. Explorer crashes whenever I right-click a folder. I don’t know what to do here!“ - Cassandra C., USA

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win 10, 8, 7, Vista, XP and 2000 – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer: Some people have been experiencing this issue with the Windows 8 explorer but its not a big problem. The explorer crashes and the user can’t perform regular tasks like opening files and making new folders. Don’t worry, this problem is really easy to fix.

Problem

  • The Windows 8 Explorer crashes when a folder is right-clicked.
  • The Windows 8 Explorer crashes when something in the left-pane is right-clicked.

Cause

This problem is usually caused by third-party applications or Windows Explorer add-ons.

Solution

To fix this you will need to boot your computer using clean boot. Clean boot temporarily limits some functionality but everything will come back to normal once you boot your computer normally. The steps to boot normally are explained at the end of this blog post.

How To Enter Clean Boot In Windows 8 and Windows 8.1

  1. Press Windows Key + R > type msconfig > press Enter
    Explorer Crashes - Run Dialog - msconfig -- Windows Wally
  2. In the System Configuration dialog-box that appears, Go to the Services tab and make sure to check the box next to Hide all Microsoft services.
  3. Now, click the Disable All button to disable all services.
    Explorer Crashes - msconfig - Services tab - Disable All -- Windows Wally
  4. Go to the Startup tab and click Open Task Manager
    Explorer Crashes - msconfig - Services tab - Disable All -- Windows Wally
  5. In the Task Manager window, go to the Startup tab
  6. Now disable all startup items on the list one by one by clicking the item from the list and clicking the Disable button.
    Explorer Crashes - Task Manager - Startup tab - Disable -- Windows Wally
  7. Close the Task Manager.
  8. Close the System Configuration dialog-box and Restart the computer. After the computer is restarted you will have a clean boot environment.

Booting the computer in clean boot should have solved the problem, but if it didn’t solve the problem then try using ShellExView.

Using ShellExView To Fix Explorer Crashes In Windows 8

Download ShellExView by clicking here. Run ShellExView and disable all non-Windows *.dll files. This should prevent third-party programs from interfering with the Windows explorer’s context menu. This should solve the problem.

How To Reset The Computer To Start Normally After Clean Boot In Windows 8 and Windows 8.1

  1. Press Windows Key + R > type msconfig > press Enter
    Explorer Crashes - Run Dialog - msconfig -- Windows Wally
  2. Go to the Genera tab, and click the Normal Startup option.
  3. In the System Configuration dialog-box that appears, Go to the Services tab > and make sure to check the box next to Hide all Microsoft services.
  4. Now click the Enable All button.
  5. Now go to the Startup tab and click Open Task Manager
    Explorer Crashes - msconfig - Services tab - Disable All -- Windows Wally
  6. In the Task Manager window, go to the Startup tab
  7. Now enable all startup items on the list one by one by clicking the item from the list and clicking the Enable, click OK when you are done.
  8. Restart the computer and Windows should boot normally now.

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.