The blog of Windows Wally, a Windows Support Technician helping common people solve frustrating computer problems.

Diagnosing Connection Problems Troubleshooting

Reader Question:
“Hi Wally, I am having problems with Diagnosing Connection and wondering how to fix it?“ - Morgan E., New Zealand

Before addressing any computer issue, I always recommend scanning and repairing any underlying problems affecting your PC health and performance:

  • Step 1 : Download PC Repair & Optimizer Tool (WinThruster for Win 10, 8, 7, Vista, XP and 2000 – Microsoft Gold Certified).
  • Step 2 : Click “Start Scan” to find Windows registry issues that could be causing PC problems.
  • Step 3 : Click “Repair All” to fix all issues.

Setting up weekly (or daily) automatic scans will help prevent system problems and keep your PC running fast and trouble-free.

Wally’s Answer:

Overview of Diagnosing Connection Problems

“Diagnosing connection problems” means your computer cannot communicate with the internet.

If you have ever had to diagnose an internet connection, you know that it can be frustrating not to be able to do your daily tasks on the Internet. Diagnosing a connection problem has become easier and easier since Microsoft Windows has evolved its user-friendly troubleshooting over time.

Today, if you have a connection problem in Windows 7, there is a “Diagnose my connection” button that appears when your computer does not detect a working connection. Most of the time clicking that button will fix any problem that you may have. If this step does not work, then turning off your computer, modem, and the router is the second and most successful way to fix connectivity issues.

As a last resort, you may have to call your Internet service provider and get help to configure your system correctly.

Because most of our daily tasks, such as banking, shopping, and even watching movies are all done via the Internet, it can be a real headache not being able to establish a connection.

What Problems are Associated with Diagnosing Connection Problems?

Most Windows users, if not all, have had Internet connectivity issues that involve an issue with “Diagnosing Connection Problems”. There are many reasons that a computer will not connect to the Internet, ranging from the network cable being unplugged to the ISP (Internet Service Provider) being out of service.

If you are getting this error, you want to first make sure all of your cables are plugged in the right slots. Fortunately, today’s modern modems and routers come with color-coded cables to make this easy to set up and confirm the correct installation.

If that doesn’t resolve your issue, resetting all of your hardware might fix the problem. Turn off and unplug the power source from all devices (eg. router, modem, etc.), wait 60 seconds, then plug it all back in. Usually, this is the most effective way to solve the problem and get up and running again.

If you have a laptop, there is often a button that controls the wireless network card. If you accidentally hit it while you are typing it, it might have turned off your Internet and won’t show your wireless connections. This is usually the most common mistake with laptops.

I Hope You Liked This Article! If You Need Additional Support on This Issue Then Please Don’t Hesitate To Contact Me On Facebook.

Is Your PC Healthy?

I always recommend to my readers to regularly use a trusted registry cleaner and optimizer such as WinThruster or CCleaner. Many problems that you encounter can be attributed to a corrupt and bloated registry.

Happy Computing! :)

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About the Author

Windows Wally is a helpful guy. It’s just in his nature. It’s why he started a blog in the first place. He heard over and over how hard it was to find simple, plain-English solutions to Windows troubleshooting problems on the Internet. Enter: Windows Wally. Ask away, and he will answer.

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